Will my customers know it's not me?
They hear from your accounts team, which is what we are. Emails go from your accounts address in words you've approved. Calls are made by our team in Manila, every one with at least two years on Australian clients. They follow the rules you set: who's handled gently, what we can agree, and what comes back to you first.
Will chasing upset my best customer?
You decide who's handled gently, whether it's your biggest trade account or a customer you've had for years. Tell us which customers get a softer touch, and anything sensitive comes to you before we act. If an invoice gets to 30 days overdue, it's your call what happens next: hold supply, a payment plan or a collection agency. We prepare the file.
Can you touch my money?
No. We check your supplier bills and line them up for you to pay. You approve the payments and release them in your own bank. We never hold your money and never approve a payment.
I'm flat out. Who sets it up?
We do. Onboarding sets up your reminders, your supplier list and your reports, and brings your books up to date. You answer a few questions and approve the wording. We take it from there.
Do I have to change software?
No. We work in your own Xero or MYOB file. Your stock and payment apps keep feeding it exactly as they do now, and your books stay yours.
A customer paid one lump sum for six invoices. Can you sort that out?
Yes. You’ll see exactly which invoices it paid off and which are still owing. When it isn’t clear, we ask the customer, not you.
Can you pay my suppliers, overseas ones too?
We get every bill ready for you to pay, from local and overseas suppliers alike: checked against what you ordered, what turned up and the price you agreed, with duplicates and price rises queried with the supplier first. You approve and release every payment in your own bank.
Do you lodge my BAS?
No. In Australia only a registered BAS or tax agent can provide BAS services for a fee. We get your books ready to lodge and they go to your own accountant or BAS agent. If you don't have one, we'll introduce a registered agent we work with. If you also run a business in the Philippines, BIR filings go through our CPA partner there.
How is my price worked out?
By how much comes through each month: the invoices you send, the bills you get and the transactions through your bank account. You get one fixed monthly price, in writing, before we start. It's billed monthly in advance in Australian dollars, and it doesn't change with the hours we spend.
What is the onboarding fee for?
Setting up your reminders, your supplier list and your reports, and bringing your books up to date. It's A$500–1,500 one-off, depending on how far behind the books are, and it's paid with your first month, before work starts.
Who actually does the work?
Bookkeepers and AP/AR officers employed by WorkAid in Manila. Every one has at least two years on Australian clients, in Xero or MYOB. Manila is two to three hours behind Sydney, so our working day overlaps yours, and our quality assurance is led by a CPA, Sharon P.
Can you automate parts of my admin?
Once you’re a client, yes. Each automation project has a fixed price, A$1,500–5,000, plus a small monthly support fee. We start with what matters most: getting your invoices paid and your bills sorted.
What happens if a payment fails?
We bill monthly in advance. If a payment fails, work pauses until it clears. Your books, your file and your logins stay yours throughout.