Will the builder know it's not me?
They hear from your accounts team, which is what we are. Emails go from your accounts address in words you've approved. Calls are made by our team in Manila, every one with at least two years on Australian clients. They follow the rules you set: who's handled gently, what we can agree, and what comes back to you first.
Will chasing upset my best builder?
You decide who's handled gently, whether it's the builder who gives you the most work or a strata manager you want to keep. Tell us which customers get a softer touch, and anything sensitive comes to you before we act. If an invoice gets to 30 days overdue, it's your call what happens next: stop work, a payment plan or a collection agency. We prepare the file.
Can you touch my money?
No. We check your merchant bills and line them up for you to pay. You approve the payments and release them in your own bank. We never hold your money and never approve a payment.
I'm flat out. Who sets it up?
We do. Onboarding sets up your reminders, your merchant list and your reports, and brings your books up to date. You answer a few questions and approve the wording. We take it from there.
Will it work with my job app?
Yes. Whether you use ServiceM8, simPRO, Tradify or AroFlo, it keeps sending invoices to your Xero or MYOB file exactly as it does now. We work in that file. Nothing new to learn, and your books stay yours.
My strata managers want the work order number. Can you handle that?
Yes. Every reminder goes out with your invoice attached, so the work order number on it goes too. If a strata manager still wants something only you have, we ask you once and send it on.
Can you pay my merchants?
We get every merchant bill ready for you to pay: checked against what you ordered and the price you agreed, with duplicates and price rises queried with the merchant first. You approve and release every payment in your own bank.
Do you lodge my BAS?
No. In Australia only a registered BAS or tax agent can provide BAS services for a fee. We get your books ready to lodge and they go to your own accountant or BAS agent. If you don't have one, we'll introduce a registered agent we work with.
How is my price worked out?
By how much comes through each month: the invoices you send, the bills you get and the transactions through your bank account. You get one fixed monthly price, in writing, before we start. It's billed monthly in advance in Australian dollars, and it doesn't change with the hours we spend.
What is the onboarding fee for?
Setting up your reminders, your merchant list and your reports, and bringing your books up to date. It's A$500–1,500 one-off, depending on how far behind the books are, and it's paid with your first month, before work starts.
Who actually does the work?
Bookkeepers and AP/AR officers employed by WorkAid in Manila. Every one has at least two years on Australian clients, in Xero or MYOB. Manila is two to three hours behind Sydney, so our working day overlaps yours, and our quality assurance is led by a CPA, Sharon P.
Can you automate parts of my admin?
Once you’re a client, yes. Each automation project has a fixed price, A$1,500–5,000, plus a small monthly support fee. We start with what matters most: getting your invoices paid and your bills sorted.
What happens if a payment fails?
We bill monthly in advance. If a payment fails, work pauses until it clears. Your books, your file and your logins stay yours throughout.